Useful Information

New Patients: new patients are welcome. Please download and complete the attached forms. Bring them with you are arrive 15 minutes prior to your appointment which will enable the duty receptionist to complete the set-up process.

Calling Dr Latto: Dr Latto endeavours to take your call at the time of calling. However, if he is out of his rooms, with a patient, or undertaking a procedure it may not be possible to put your call through. Please let the reception staff know if the call is urgent.

Medical Certificates: You cannot receive a medical certificate without an appointment. Please note these may NOT be back-dated.

Specialist Referrals: These should be written during your appointment with Dr Latto. If a repeat referral to the same consultant is required, please contact the reception staff who will organise this for you.

Reminder System: This practice is committed to preventative care. We offer a reminder system to patients so they can be advised on preventative health services appropriate to their care.

Covid-19: Symptoms can range from mild illness to pneumonia. People with coronavirus may experience fever, flu-like symptoms such as coughing, sore throat, fatigue and shortness of breath. If you are sick and think you have symptoms of Covid-19, seek medical attention. If you want to talk to someone about your symptoms call the Coronavirus Health Information Line for advice on 1800 020 080. Alternatively call Dr Latto who will arrange for a CliniPath referral/Covid-19 test for you. Please DO NOT come to the surgery.

Your privacy: Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the National Privacy Principles and also have a written policy on personal health information which is available to all patients upon request.

·         What Information Do We Collect? We may collect the following personal information: your name, address and telephone number, your age and date of birth, your Medicare number, Veterans' Affairs number, Health Care Card number, health fund details or pension number, current drugs or treatments used by you, information relevant to your medical care, including but not limited to your previous and current medical history and your family medical history (where clinically relevant), your ethnic background, your profession, occupation or job title, the name of any health service provider or medical specialist to whom you are referred, copies of any letters of referrals and copies of any reports back, plus any additional information relating to you that you provide to us directly.

·         How Do We Collect Your Information and Why? We collect your personal information directly from you unless it is unreasonable, or impracticable, to do so. We collect it in the following ways: by you completing one of our Patient Details Forms and signing our Consent Forms and as disclosed by you during the course of a consultation with the Doctor. If we are unable to collect this information it may affect: the standard of provision of the services you request, your diagnosis and treatment, which may be inaccurate or incomplete.

Your Rights: As a patient, regardless of your gender, cultural background/religion, disability, or LGBTQIA identity you will:

·         Be treated with respect and dignity at all times

·         Feel safe within the surgery

·         Be able to obtain a second medical opinion

·         Be able to cease treatment, or say no to treatment

·         Be accompanied by a carer, if permitted by you.

Suggestions and Complaints: We are always striving to improve the standard of professional service to our patients. You can help us to do this by letting us know of any suggestions you may have that could enhance the quality of service provided. During any pandemic you may email us at: reception@citybeachmc.com.au. When not in a pandemic a suggestion box is located on the reception desk. Should you have a complaint, (or a compliment), we would like to know of it immediately so that appropriate action can be taken. We would always do our utmost to resolve any problems that may arise, but if there were any areas still requiring resolution the Health and Disability Services, Complaints Office (HADSCO) www.hadsco.wa.gov.au (Tel: 08 6551 7600 or 1800 813 583) has been established to mediate and assist in such instances.